IT Support Representative (1+ Year BPO Experience) - Competitive Salary Package

Join Foundever as an IT Support Representative and become a key player in delivering exceptional customer service in a dynamic BPO environment. This role is perfect for tech-savvy professionals with a passion for problem-solving and a commitment to ensuring seamless IT operations for our clients. Located in the vibrant city of Denpasar, you'll be part of a team that thrives in a fast-paced, customer-centric atmosphere.

As an IT Support Representative at Foundever, you'll handle a variety of IT-related inquiries and issues, providing first-line support to our clients. Your daily tasks will include troubleshooting hardware and software problems, assisting with network configurations, and ensuring our clients' IT systems run smoothly. This role offers a unique opportunity to leverage your technical skills while contributing to our mission of delivering exceptional service.

Foundever is a growing company with a strong reputation in the BPO industry. We pride ourselves on our commitment to employee development and offer a competitive salary package that reflects your expertise and experience.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to clients, resolving hardware and software issues promptly and efficiently.
• Assist with network configurations and troubleshooting, ensuring seamless connectivity for our clients.
• Monitor and maintain IT systems, identifying and addressing potential issues before they impact operations.
• Document all IT-related activities and client interactions for future reference and training purposes.
• Collaborate with the IT team to implement and update IT policies and procedures.
• Train and mentor new team members, fostering a culture of continuous learning and improvement.
• Stay updated with the latest IT trends and technologies, incorporating new knowledge into daily operations.
• Ensure compliance with IT security protocols and best practices to protect client data and systems.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 1 year of experience in a BPO environment, with a focus on IT support.
• Proficient in using IT support tools such as ServiceNow, Zendesk, or similar platforms.
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
• Familiarity with networking concepts and protocols, including TCP/IP, DNS, and DHCP.
• Knowledge of operating systems such as Windows and Linux is a plus.
• Ability to work in a fast-paced, customer-centric environment and meet tight deadlines.

🛠️ Keahlian

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