Customer Service & Administrative Assistant (Bali - Multiple Locations)

Join Tien Hsia Language School, a leading educational institution with a global presence, as our Customer Service & Administrative Assistant in the vibrant heart of Bali! This is your opportunity to be the backbone of our daily operations while enjoying the tropical paradise of Bali. As a Customer Service & Administrative Assistant, you'll play a pivotal role in ensuring our students, parents, and partners have a seamless experience with our institution.

At Tien Hsia Language School, we are committed to providing high-quality language education and support services. Our team in Bali is the face of our institution, handling inquiries, managing schedules, and ensuring smooth administrative processes. With a dynamic and supportive work environment, you'll have the chance to grow professionally while contributing to the success of our students.

Daily, you'll be the first point of contact for our community, handling calls, emails, and in-person inquiries with professionalism and empathy. You'll also manage administrative tasks such as scheduling, data entry, and document management using our suite of tools including Microsoft Office and Google Workspace. This role is perfect for someone looking to combine customer service excellence with administrative efficiency in a vibrant international setting.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to students, parents, and partners through phone, email, and in-person interactions
• Manage administrative tasks including scheduling, data entry, and document management
• Assist in coordinating and organizing school events, workshops, and activities
• Handle inquiries and resolve issues related to course registrations, payments, and student support
• Maintain accurate and up-to-date records using Microsoft Office and Google Workspace
• Support the marketing team by assisting with promotional materials and event planning
• Collaborate with teachers and administrative staff to ensure smooth daily operations
• Assist in maintaining a clean and organized workspace

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or administrative roles, preferably in an educational or customer-facing environment
• Proficient in using Microsoft Office and Google Workspace
• Excellent communication skills in English and Bahasa Indonesia
• Strong organizational and multitasking abilities
• Familiarity with basic customer relationship management (CRM) systems is a plus
• Ability to work well under pressure and meet deadlines
• Previous experience in an international or multicultural setting is a plus
• Enthusiastic and passionate about providing excellent customer service

🛠️ Keahlian

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